After Sales Service Manager

Annam Group is looking for After Sales Service Manager for Nespresso_Coffee machines with Jobs Description as below:

- Display a positive demeanor and respect to all internal and external customers

- Provide technical assistance, emergency services when required, to promote the use of products 

- Follow up all the sales/rental machines contracts with Preventive maintenance

- Act as a technical consultant to the Sales and Marketing Team on quality/technical issues

- Consistently monitor and maintain call center metrics

- Interact with the factory and the maintenance service company about quality issues and provide technical feedback

- Agrees and maintains Nespresso standards of service

- Appoints and maintains appropriate service partner organizations in all Annam branches

- Other tasks are given by line manager

- At least 2 years experienced at the same position in Coffee Machines

- Strong interpersonal, analytical, organization, leadership and problem-solving skills;

- Flexible, goal-oriented and highly organized; and must be able to investigate and analyze problems, make sound judgments and solve problems in a timely fashion.

- Ensuring customer problems are solved quickly;

- Building relationships with suppliers, companies and clients;

- Making sure follow-ups on customers for contract renewals are made;

- Developing programs to attain maximum customer satisfaction;

- Good command of English in writing & speaking