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Yves Rocher - Product Training Supervisor

Job Description

Planning & managing

  • Planning training strategy for sales staffs based on MKT’s plan of the Brand.
  • Do the training program for the Brand (according to MKT’s calendar and Brand‘s activities during year.

Training & development

  • Develop and deliver internal and external training programs.
  • Create skill development program for sale staffs.
  • Work with related department to conduct internal training courses to meet the training needs of the brand and the company.
  • Translate and develop training documents, training topics, the Flash trainings to improve the skills of staffs (sale and service skills…) following the guideline from Brand.

Coaching & Evaluation:

          Train staff on product, customer service, selling skills, retail techniques through:

  • On the Job training (focus on selling skills and average basket + aspect of shops)
  • Training Sessions (focus on product knowledge + skin knowledge: Spa, make up, selling skills).
  • Participate and organize all events or brand activities of the zone as per management request.

Other tasks:

  • Coordinate closely with MKT team, sale team to organize events, workshops
  • As a host – presentation in the workshop.
  • Support training to Franchise, partners…
  • Other tasks are given by direct manager
  • Follow company's policies (YR, HR, accountant)

Job Requirement

  • University degree
  • 5 years experiences preferred in relevant industry.
  • Software skills : Excel, Power point, Word, MS office and Microsoft AX System
  • English: Fluency
  • Good communication, customer & targets oriented
  • Excellent selling skills & available network of customers
  • Leadership & management skills, Planning & organization

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