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Customer Service Executive

Job Description

Annam Group is looking for Customer Service Executive based in Cat Lai IZ, Dist. 2 with Job Description as below:

  • Follow up orders process with sales team and customer for Horecam channel: receive orders, coordinate with DC/ Warehouse to check SOH, shelf life, deliver time,…
  • Follow up sales order: urgent order, special order: new outcross docking
  • Follow up all promotions from marketing team for create right sales order on AX system
  • Contact with Sales team, Marketing team, Accounting team, IT team, Warehouse DC team when process and follow orders
  • Send require to Warehouse DC team for change product, change sales order, reduce product, and cancel sales order
  • Handle customer complains, provide appropriate solution and alternatives within the time limits
  • Support another Customer Service
  • Report to Customer Supervisor

Job Requirement

  • University/ College in Economics/ Business
  • At least 1 year experience at the same position in FMCG Company
  • Good communication skills
  • Can work under pressure
  • Carefully & responsibilities
  • Team work
  • Communication in English

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